Emily Stewart
Cost Reduction, Engaging Interactions & Integrated Assessments
🔍 Business Need: The line of business needed to turn a PowerPoint deck into a self-paced online course with a built-in assessment. At the time, assessments were handled by an external vendor, costing about $20 per attempt for all new hires and all incumbents every other year. The goal was to bring the process in-house to cut costs while still delivering an effective and engaging learning experience.
🎯 Learning Solution: We used Rise for quick development and added creative, engaging interactions. I built Storyline video call simulations that mimic real-life scenarios, like helping an agent navigate a sensitive compliance situation. These interactions gave learners hands-on decision-making practice, followed by clear explanations of the compliance reasoning. Our goal was to turn a dry, info-heavy topic into something memorable. This type of learning reduces learning fatigue and boosts retention through emotional response, all while humanizing the learning experience.
✅ Impact: This course saves the company approximately $20,000 per year and has reduced legal involvement by up to 75% for this topic. Beyond cost savings, the course empowers employees to navigate sensitive scenarios with greater confidence and accuracy, reinforcing ethical standards and improving customer interactions.
My Contributions
Four custom Storyline interactions
One video
Final testing and review